Privacy Policy

Welcome to Project Karu. We are committed to protecting the personal information of our customers and website visitors. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe. By using our website or placing an order with us, you agree to the terms of this policy.

When you interact with us, we may collect the following information:

• Personal details such as your name, phone number, and delivery address when you place an order.
• Communication data such as messages, inquiries, or feedback you send us through Instagram, our website, or any other channel.
• Order details including the products you ordered, customization preferences such as names, colors, and designs, and your payment information.
• Technical data such as your IP address, browser type, and how you navigate our website, collected automatically through cookies or similar tools.

We use the information we collect to process and fulfill your orders, contact you regarding your order status or delivery updates, respond to your questions or support requests, improve our products and website experience, and send you updates or promotions if you have opted in to receive them. We will never use your information for any purpose beyond what is necessary to serve you.

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited situations: with delivery partners who need your name and address to complete your delivery, and with service providers who help us operate our website or business, under strict confidentiality. We may also disclose your information if required by law or to protect the rights and safety of our business or customers.

Your personal information is stored securely and accessed only by authorized members of our team. We take reasonable precautions to protect your data from unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

When customers submit unboxing videos or product photos as part of a return or exchange claim, these are used solely for verification purposes. We will not share, publish, or use these videos for any other purpose without your explicit consent.

Our website may use cookies to improve your browsing experience and understand how visitors use our site. You can choose to disable cookies through your browser settings, though this may affect some features of the website.

You have the right to request access to the personal information we hold about you, ask us to correct any inaccurate information, request that we delete your data, and opt out of receiving promotional messages from us at any time. To exercise any of these rights, please contact us directly.

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will remove it promptly.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this policy periodically.

If you have any questions or concerns about this Privacy Policy or how we handle your data, you can reach us through our Instagram page at @projectkaru or via the contact form on our website.